Terms and conditions

Terms and Conditions of Service

Last Updated: May 30, 2025

By booking a service with Shuttle VIP, you agree to the following terms and conditions:

1. Reservations and Confirmations

  • Booking Process: Reservations must be made through our official website or authorized channels.
  • Confirmation: Upon booking, you will receive a confirmation via email or WhatsApp detailing your service.
  • Waiting Policy:
    We offer a 1-hour courtesy waiting period after the client’s arrival. If the client does not contact our tracking team within that time, a $15 USD waiting fee will be applied. We encourage clients to keep us informed in case of any delays to avoid extra charges.

2. Modifications and Cancellations

  • Modifications: Changes to reservations are allowed up to 24 hours before the scheduled service, subject to availability.
  • Cancellations: Cancellations made at least 24 hours in advance will not incur charges. Cancellations within 24 hours may be subject to a fee of up to 100% of the service cost.

3. Delays and No-Shows

  • Flight Delays: We monitor flight statuses in real-time. In case of delays, we will adjust the pickup time accordingly at no extra cost.
  • No-Shows: Failure to appear at the agreed pickup location without prior notice will be considered a "no-show," and no refund will be issued.

4. Luggage

  • Allowance: Each passenger is allowed one suitcase and one carry-on bag. Additional luggage must be communicated in advance and may incur extra charges.
  • Prohibited Items: Transporting illegal, hazardous, or prohibited items is strictly forbidden.

5. Liability

  • Punctuality: While we strive for timely service, we are not liable for delays caused by factors beyond our control, such as traffic or weather conditions.
  • Personal Belongings: Shuttle VIP is not responsible for lost or damaged personal items during the service.

6. Passenger Conduct

  • Behavior: Passengers are expected to behave respectfully and follow the driver’s instructions.
  • Damages: Any damage to the vehicle caused by a passenger will be the passenger’s responsibility, including repair or cleaning costs.

7. Payment Methods

  • Accepted Payments: We accept cash, credit/debit cards, and PayPal.
  • Refund Policy: Eligible refunds will be processed within 5 to 10 business days.

8. Jurisdiction

These terms are governed by the laws of the Dominican Republic. Any disputes will be resolved in the competent courts of the country.

Contact Information:

Shuttle VIP reserves the right to modify these terms and conditions at any time. Clients are encouraged to review this section periodically.